If you need to reach Optimys, here’s how you can get in touch:

Email –

Phone – 01234 632817

I have a product question

Feel free to ask us anything about finding the right dog toys, treats, leads, collars, and more. Email your queries to, and we’ll respond promptly.

Where is my order?

All our packages come with end-to-end tracking, providing real-time updates on the location of your precious cargo. Access this tracking information through the link in your order confirmation email/SMS.

How do I make an exchange or return?

To initiate an exchange or return, email with your request, and we’ll guide you through the next steps. Expect a reply within 1 working day.

How do I manage my treat box subscription?

You have full control over the frequency of your dog subscription treat box from Optimys. Pause or cancel anytime through your customer portal or by clicking on your confirmation email. For further assistance, email

I’m a professional with a stockist, wholesale, or custom order query

We enjoy collaborating with other professionals. Email your specific query to, and we’ll respond within 24hrs.

I’m looking for Optimys dog training

Visit our sister company at for all inquiries related to dog training and walking.

Where is Optimys based?

Optimys is located in Glasgow, UK.

I want to see lots of pictures of dogs

Follow us on Instagram for a delightful collection of dog pictures!

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